Comments from jimnam

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jimnam
jimnam commented about Palm Theatre on Jul 20, 2010 at 9:37 am

The best theater in San Luis Obispo, super clean, great customer service and affordable prices. Beats the terrible other theaters in San Luis Obispo, themovieexperience. When I go to the Palm Theater I always get great customer service and movies that are always 4 stars and if you are not satisified they will refund your money even if you watch the entire movie. The place is very clean and the seats are also always clean and people don’t talk or text or put the feet on the seats here, everybody seems to respect this theater so I always go back because it is a wonderful place to go to the movies.

jimnam
jimnam commented about Fremont Theatre on Jul 20, 2010 at 9:26 am

My view of the Fremont Theater

The prices of movie tickets at this San Luis Obispo Downtown Centre 7, The Fremont Theater & Mission Cinemas Theater and Mission (movie)are certainly a ripoff. The only real movie theater in San Luis Obispo located in 3 locations is certainly taking a beating on people’s pockets and their ridiculous movie ticket prices. Especially when the theaters are not updated nor the service is either. Even the Fremont Theater they have not done really anything to updated it just update the price, not the service either. The Fremont Theater might be a classic but it is also a big ripoff, the owners are doing nothing to improve it. The 4 theaters next door are awful, haven’t been updated since 1975 and they look it. Bathrooms are horrible and the service is terrible plus the screens are too small, one in fact is 15 feet, complete joke yet they charges you full price. In less than one year they increased their ticket prices 3 times without any updated and the customer service is even worse even they charge you more.

I wrote to the San Luis Obispo Downtown Theater corporate managers twice, not one response. Asleep at the wheel and the general manager say’s contact our corporate managers at our website http://www.themovieexperience.com/cl-contact.shtml

but noop, not one answer. Notice no telephone number or fax number.

Take a look at these prices and how absurd they are:

http://www.themovieexperience.com/tme-slo.shtml

Admission Prices

General $10.50

Matinee $9.50

3D $13.50

Bracketed Show Times: Matinee Pricing

Children (3-12) / Seniors $9.50

Active Military (with Valid ID) $9.50

Student (with Valid ID): $9.50

Thursday Farmer’s Market $9.00

Admission Prices

General $11.50 (do I hear $13.50, $15.00 or maybe $16.00?)

Matinee $9.50

(Oh do I hear $10.00 or maybe $12.00)

Bracketed Show Times: Matinee Pricing

Children (3-12) / Seniors $9.00

Active Military (with Valid ID) $9.50(thank you, support your troops full price)

Student (with Valid ID): $9.50(textbooks welcome, pay $9.50 with feet on chairs accepted and talk all you please here, managers don’t mind)

Sorry, Gift Cards can not be accepted at this location

Fremont 3D Pricing

General $13.50

Matinee $9.50

Children (3-12) / Seniors $9.50


I am taking this complaint further as the “Movie Experience” is robbing people

their hard earned money. There theaters are so run down that asking for an upgrade is impossible but ticket prices, like gasoline prices accept they don’t go down.

Need management, noop, not here, they’re too busy reading textbooks, sitting around telling jokes and having coffee in the break room. Yep, the San Luis Obispo Downtown Movie theater is not in the business to feel the pain of people pockets.

Want a discount, how about .50 cents or save $1.00 if you go before 4 pm, oh boy. Save $1.00 but pay huge parking fees as all the locations are suffered by huge parking meter and parking garage expenses. Noop, that’s your problem and coke & candy, let�s just triple or quadruple the price, your corn syrup health snack bar. Need gym or coke, you’ll find plenty of it on the seats and screens. Floors are so sticky but the seats are genuine noisy rocker chairs and don’t worry, kicking seats here is trend. Yes guaranteed kicking of the seats but footie’s from smelly shoe’s or smelly college tennis shoes is a guarantee movie screen blocker. Oh the seating, flat flat flat, big head or large customers, find another seat please. Just like playing the game duck duck goose, your it. Your need to find another seat but watch out, seats are wet & sticky folks. Feet on chairs is accepted and talking all you please here, managers don’t mind. Have a complaint, oh Heather the manager will be happy to take you back to your seat and just enjoy your movie. Good job kids! Yes Heather is a certified Movie Experience manager earning a degree in Theater Ripoffurology. Dr. Heather, I have a issue, what do I do? Take a seat, resolution never.

Sound performance, they’re specialty, guaranteed noise conclusion, featuring animal house with, your favorite guest star, Mr. Blown out speakers!!! Yes Mr. Blown out speakers is a guarantee star attraction for your $8.00, oh sorry I mean $9.00. Yes sounds so real your hear crack crack crack, cell phone, cell phone, text page text page, giggle giggle, kick kick kick, squeak squeak squeak.

Yes Yes folks, the Movie Experience San Luis Obispo is guaranteed to take your money and say, come again folks.

However based on this report, the San Luis Obispo Movie Theater and the Movie Experience will be featuring on other complaint rip off sites on : my2cents.com, complaints.com and entertainment complaint forums near a forum near you.

Below are the star managers at the San Luis Obispo Downtown Movie Theater and the Movie Experience starring: Downtown manager: Heather and corporate managers are: Lisa at:

and Harold at:

Have a complaint, forget it no response but take a look anyway:

Dear Managers:

It has been a few days since I have written in concerns about the San Luis Obispo Downtown Theater and I am waiting for a response but no answer. I also had some friends who also wrote Movie Experience and complained as well, no answer either. I have spoken to a local journalist and talked about your movie theater, who willing is writing about the ticket prices and what to expect. I am considering of posting my concern on Public Access television and on Youtube.com about the San Luis Obispo Downtown Theater. When someone purchases a movie ticket and they see theater employees studying for a test with one hand accepting cash and the other hand with a book in it, which tells you from the start management is not doing its job. Kicking seats, notices in the theater, dirty theaters and dirty screens for example when the price continues to go up and up but not one thing is being done with the price. I am informing the media that this is ridiculous what your doing as a business and robbing people for entertainment. I have this ripoff report listed here which shows that complaints can be posted for viewing. I am so dissatisfied with the San Luis Obispo Downtown movie theater and also the one on Monterey street as well which is even worse (prices there went up twice last year $6.00, $6.50 and then $7.00 in the run down one next to the Fremont).

I am doing you a favor about reporting some problems I see but also the expenses it cost, it is expensive. I am not convinced your company will do a thing about anything reported especially talking with one of your downtown managers, certainty says that things are not going to change. I am asking you to take a deeper look at the San Luis Obispo Downtown Theater and what a mess it is. I have thought about taking interviews outside the San Luis Obispo Downtown movie theater with a friend and my 3CCD movie camera and interviewing movie goers by having them speak their minds about their movie experience. Every year San Luis Obispo has a movie Festival and I am going to discuss it with people about the San Luis Obispo Downtown Theater.

San Luis Obispo Downtown movie theater

View link

I believe that the issue should be heard and people ought to know about the San Luis Obispo Downtown Theater and people’s own opinions. If you choose to just ignore the complaints, that’s fine but when San Luis Obispo is almost run on a movie theater monopoly from basically one theater or owning 80% of it, the public has the right to know what people are forced to pay and what they are not getting for their hard earned money.

Sincerely,


First response, no reply

Dear Manager

I am concerned on the price increases with your SLO Downtown movie theater. I have seen the prices change almost 3 times in 2007. Matinee’s hours changed without notice when we went to a 4:10 movie last year (the matinee changed and was not listed on the paper or internet when the change was made) and were changed full price since night times are too expensive (matinee times are all till 6PM at all theaters except yours). I used to attend your movie theater every Friday with my friends 4 years ago but because of the money ticket prices, we never go anymore.

The concern is the price way too high, even the matinee price is too high; it is hardly different than the regular price (a $1.00). I remember when your theater was built back in 1994 and it has never been upgraded since then. I mean the increases has not changed the theater quality at all such as the bathrooms, the theater seats, the carpets are all very dirty. I look at the screens and there is Coke soda spots on the screen and some gum spots as well; whatever it is, it is visible and dirty. The seats also, you have so many people putting their feet on the seats by kicking them (as the seats are not solid to the ground, they wiggle and makes noises) distracting other guests but also students talking out loud where your staff never secures the theaters with disruptions. I go to the front desk and I see staff sitting around doing nothing to direct a complaint about kicking seats and people talking, one person went out in the theater once, where talking started all over again and your staff never came back to ensure the complaint. I went back and saw your ticket booth staff reading text books (2 women) on the ticket counter like they were studying for class. I felt this place has no manager but when I finally found one, the movie was over. A manager named Heather really did nothing to go out of her way to fix the problem I reported (I mean she just did not take the matter seriously). I also mentioned the prices are expensive and there is nothing being done to improve the theater, she told me that she has no control of that issue. I said to her why your staff is sitting around not patrolling the theaters for talking, feet on the chairs, cleaning the bathrooms, finding things to do when they are on the payroll but they are reading text books and talking. I said who is in charge of that? She had no reply but said well have someone go out and ask people to stop talking. I mean only one time someone can out to look at the present theater for about 2 minutes and left. I was offered nothing from your manager and I feel she was not doing her job.

The price you pay really is not consistent for what you get. I feel the price is a rip off and is not the greatest place to see a movie anyway (because the screens are small). Personally I think the price needs to come down where you need to try to convince people to go the movies again (the visitation is a lot less than it has been for example, the price is effecting people to go as I have asked people the same question). I think there needs to be a serious change with your movie theater such as hiring a new manager and trying to deal with the current poor economy to ensure movie goers to go again. The price needs to come down and you need to hire less staff but more productive. When you see staff sitting around, not taking their jobs seriously and the manager is part of the problem, and then something needs to be done.

I feel the price of the ticket is really worth $4.00 for a matinee and a night cost is worth $6.00 for example but $7.00 for a matinee and $9.50 to $13.50 is outrageous. When I see a movie at your theater, I feel I spent too much every time. I would rather drive to another theater and than visit the Downtown SLO Theater or the Fremont Theater because of how unhappy I am with your theater as other customers have replied the same thing. There are places you can see movies for under $5.00 (night or day) in San Luis with new seats, new screens and are also cleaner.

Please try to make some changes as San Luis Obispo is not a rich town. When the price is right then people will go more often but if you keep increasing again and again, you are ultimately hurting peoples pockets. You should try a new strategy for the SLO Downtown Theater and make some changes by keeping the prices down if you can’t upgrade anything then you should do something about the price and the service.

Sincerely

No reply at all, even their email address, no reply.