AMC Palisades 21
4403 Palisades Center Drive,
Palisades Center Mall,
West Nyack,
NY
10994
4403 Palisades Center Drive,
Palisades Center Mall,
West Nyack,
NY
10994
6 people
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Showing 26 - 46 of 46 comments
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Boy these stories of rude Managers and staff kill me,when I was in the business working for LOEWS we knew that the patrons was were the money came from.I hate to sound old but don’t young people know that they are lucky to be working and in a cool place like a theatre.I loved my time working in mine.If they don’t like their job I know some people who would.
there was a surprise visit from Jonas Brothers past weekend promoting their new 3D film…. Fans were crazy… it was all mess, chaotic…
Actually my story has a kinda happy ending for me. A sympathetic usher came over to me after the “Coke Coupon” incident and asked me if I wanted the phone number to the regional director of LOEWS to complain. I said ‘sure’ and he writes the number on the back of a business card. Here comes the cool part. The business card read: ‘Would you like to be a Loew’s Mystery Shopper’ with an e-mail address! Long story short, I was a Mystery Shopper for two years which gave me a pair of tickets every two months and $10 in coupons to use at the candy stand! And I got to pick the theatre! (No I didn’t choose the Palisades but the 42nd Street E-Walk!) So I guess complaing can sometimes pay off.
Corporate america at its best. Give them a coupon, we already got their money!!!
I no longer go to this theatre. You need to be a mountain climber to get to the seats it is raked so steeply, which also makes the screens seem like they are right on top of you. But worse of all is that if you are handicapped you are really in trouble. I’ve taken my Dad there a few times and wheelchair seating is at the bottom of the screens. He had to crank his head almost 80 degress to see the film. (After a screening of “The Queen” there happened to be a manager in the auditorium and asked him to sit in the front seat to see if he could see a film that way. He refused.) Even better, a few years back my Mom tried to climb a few rows up and did so with a lot of help. But after the film she fell down the stairs trying to leave. There was no usher to be found. I finally gor her going and went to the customer service to complain to the manager. His reply? “The theatres are built up to code”!!! And gave me a Coke coupon. Unbelievable! And now they’ve raised the price to $12 ($9 matinees!) Just not worth the trouble! Avoid it!
We visited Lowes this Sunday 1-6-08 had the worst experience with the MOST obnoxious, unprofessional manager… We went to see Sea Horse (the 1:40 showing in theatre 18), when the movie first started – the volume was fine – but as the movie progressed, the volume went low. I asked the manager at the courtesy desk if he would please check the volume, he proceeded to shrug me off by saying “I’ll look into it” & continued to chat with his buddies – after about 5 minutes, I said “I’m sorry but would you mind checking it soon†– he nastily said – "fine” (obviously upset that we interrupted his gathering with friends). As the “manager†& I entered the theatre he took this opportunity to be even ruder & said “IF I think its low, I’ll call it in, IF I DON"T then you’ll just have to deal with it"… As I stood there in shock & feeling intimidated by the blatant disrespect & disregard demonstrated by this so called manager… I asked him if this is how he usually treated his customers… With a smile on his face he said “YES, & if you don’t like it, GO ELSEWHERE!!!” I managed to mutter an “excuse me?” & he just said you “heard me”… I then said “okay, thank you†for his lack of courtesy & asked for him for his managers name, he said his boss wasn’t in until Monday & proceeded to tell me, “Don’t worry, I’ll give you the 1-800 to customer service, but they don’t care about your complain either” then he left the theatre… when the movie was over, & as I was passing the courtesy desk with my family â€" Mr. George added insult to injury & handed us a paper with HIS NAME (if he gave us his real name), & the 1-877 # & bid us a “have a NICE day”… This situation & treatment was uncalled for but seems to be a common practice by both staff & management in this establishment â€" at a cost of $8.50 to $10.50 per adult & $7.50 per child for tickets & high cost for refreshments, one would have hoped for better service. The incident was reported on the same day to 1-877-262-4450 and today it was reported to the BBB. The manager’s name was Ismael George. I encourage others to complain to BBB – maybe with enough complaints from regular visitors such as us – AMC will do something to improve the quality of service.
It’s gotten slightly better since the AMC take over, but its still dirty, and its showing its age (they have been improving it a bit though). Still, the theaters are tiny, 7 has 50 seats (I have been in smaller though). It’s an odd theater yet it still draws crowds (the Theatery section of the mall, the 4th floor is like Times Square on a Saturday night, impossible to walk through). They have reduced their snack offerings though (the AMC theory is that since they allow you to bring in your own food….. – personally I look forward to importing Jamba Juice with my popcorn).
It is interesting to note that no one local over the age of 21 goes to this place (yes I am being dramatic, but not far from the truth). Most Adults wind up going to a small movie house suach as in Westwood rather than to this monstrosity. WHich makes why no one is willing to reopen the movie theater in Pearl River (which closed out of fear of this theater) more puzzeling. As an aside I would not recommend anyone concerned for their security to go to a late movie here: you have to walk through a ghost town of a mall and then a large parking lot with no security, it’s a receipe for disaster.
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“Staff that doesn’t give a damn”…well that sums it up nicely. The Hyway in Fair Lawn is dinky but the staff is small but is nice and cares about the customers.
I haven’t a clue what Loew’s is thinking with their management of this place. It’s a cattle call…they herd as many people in as they can and then rush them out. Very poorly maintained but at least for now, it’s better than the 10 Plex in Paramus which hasn’t been maintained in years. In another five years, I can’t imagine what condition the place will be in. It must produce some big numbers for them because it’s always packed and it’s in a mall that appears to be very sucessful.
Truly pathetic conditions at this place. I haven’t paid the last five times I’ve been there (over the past 12 months), and I STILL have felt ripped off. Terrible projection, staff that doesn’t give a damn, stinky theaters… not my idea of a good cinematic experience.
Wow and those numbers above are miniscule.
The Loews Palisades Center opened, with the 21 auditoriums which are currently in place, in April 1998. The theatre features two box offices with eight selling stations, four concession stands plus a coffee bar, and consistently high attendance.
Among the theatre’s opening features was Titanic which, despite having been in wide release for 4+ months at the time, attracted sold-out crowds.
Some seats have been lost since the theatre’s opening (a reduction from dave-bronx’s numbers above) due to remodeling which took place, in order to improve wheel chair accessibility, a few years into operation.
Honestly, I estimated the 25 number. The place is so damn big that it’s hard for me to know exactly how many theaters there are. 21 sounds right. You can’t tell from the movie listings because they often will play a big movie in three theaters (maybe more but I don’t know.)
LAast time I was there there was only 21 screens.
Thats small houses not even one or two in the 5-700 range?
Did they split some of these auditorium already? The 1999 Loews directory shows 21 screens with seating capacities of: 235, 267, 271, 271, 93, 93, 49, 192, 194, 487, 240, 240, 180, 182, 182, 143, 157, 157, 169, 169, 170, Total of 4,141 seats.
There is also an Imax at the Palasades Center, but it isn’t part of this complex and not operated by Loews.
Well, a relatively new theater. I mean, this place attracts huge amounts of people. It’s a bit of a cattle call, if you know what I mean.
I took my children to see “Home on the Range” last year and it was in one of the smaller theaters (really small). They must’ve had the ampage turned down low because the image seemed dark and in the upper left hand corner there was a small but noticeable tear and to the right of the center was a smear of some kind like someone threw something at the screen.
When I was a kid, every single screener I went to had a curtain regardless of the venue (first run, second run, discount, etc.) The first time I ever saw a movie theater without one was the Jerry Lewis Twin in Massapequa LI. And people in the audience were actually complaining about it. This was about 1974. Now, like at this theater, there’s no curtain and they play these lousy looking advertisements before the movie. My children don’t know any better but I feel sorry for them not knowing what an experience the THEATER can be in addition to the movies. And the movies lately are a pretty sad lot to go along with the theaters themselves. Rant over.
How pathetic that a new mega-plex has torn screens already.