A friend and I went to the 8:45pm showing of “Wallace & Gromit: The Curse of the Were-Rabbit” at Captain Blood’s in Orange tonight. The film stopped abruptly halfway through the credits and the house lights came on. Ordinarily this would be no big deal, except that a couple of the movie reviews mentioned there was a funny Humane Society bit following the credits, so of course we were expecting to see it.
We went out to the lobby and told one of the employees that the movie ended early. She said we saw the whole movie; we only missed the credits. I explained there was a bit after the credits, so she told us to go back in the theater and they’d try to fix it.
After waiting for several minutes, they told us the film had played all the way to the end while we were out in the lobby, so there was nothing they could do. All we got was a “sorry, have a nice night” — but no offer to reimburse us for our incomplete viewing experience. I would have appreciated a pass or something so I could come back and see how the movie ended.
My experience is similar to what other people have posted here: mainly, employees who don’t care whether their patrons are completely satisfied with their movie-going experience.
What a shame that a theater with such great potential is being managed this way.
Looks like the Captain is in need of a job.
http://www.resumebucket.com/toddblood
A friend and I went to the 8:45pm showing of “Wallace & Gromit: The Curse of the Were-Rabbit” at Captain Blood’s in Orange tonight. The film stopped abruptly halfway through the credits and the house lights came on. Ordinarily this would be no big deal, except that a couple of the movie reviews mentioned there was a funny Humane Society bit following the credits, so of course we were expecting to see it.
We went out to the lobby and told one of the employees that the movie ended early. She said we saw the whole movie; we only missed the credits. I explained there was a bit after the credits, so she told us to go back in the theater and they’d try to fix it.
After waiting for several minutes, they told us the film had played all the way to the end while we were out in the lobby, so there was nothing they could do. All we got was a “sorry, have a nice night” — but no offer to reimburse us for our incomplete viewing experience. I would have appreciated a pass or something so I could come back and see how the movie ended.
My experience is similar to what other people have posted here: mainly, employees who don’t care whether their patrons are completely satisfied with their movie-going experience.
What a shame that a theater with such great potential is being managed this way.