I repeat, “… judging by the amount of complaints in this out of the way corner of the internet, the real number of unhappy customers must be vast and on the rise. It can’t go on forever Todd, at some point you’ll have to face the music … Just being cheap isn’t enough.”
What a shame, this was so unnecesary. You could have made a fortune Todd.
Lack of respect for the consumer and atrocious customer service has killed your dream.
Well, it’s 15 months later and still no response or tickets from Cap'n Blood. I’ve seen from the posts here that things never change, and my earlier charge that “This guy doesn’t give a flying @?&%* about us, the customers” a year ago still holds true today.
As for Golden_Silence, (Do I smell “Blood”?), eye-rolling Marcus was rude and disrespectful to the point that my normally unflappable wife was ready to fly over the counter and give his eyes a reason to roll around in his head.
He can’t control that?????
Gimme a break!
I’ll happily pay more to have a better experience and get better service. That’s why I go to Lowe’s instead of Home Depot.
At any rate, we’re leaving the Golden State permanently in about a week.
However, this is not good news for Mr. Blood.
Since we’ve apparently been ignored, blown off and disregarded as just a few more of Mr. Blood’s ungrateful, stupid customers, I’m really pissed now. So I’ll continue to pursue this matter until Todd Blood does something to fix the problems inherent in his company’s structure. I leave behind dozens of friends who feel as I do and who are spreading the word about this chain.
If I ran my business as he does, I’d have been bankrupt years ago. Fortunately for him, he has a seemingly endless supply of the uninformed that keep coming to this theatre. But, judging by the amount of complaints in this out of the way corner of the internet, the real number of unhappy customers must be vast and on the rise. It can’t go on forever Todd, at some point you’ll have to face the music.
So why not just do the right thing now and fix it!
If people had a good experience, in a couple of years you’d be selling out. People are grateful for a good thing, they return and they tell their friends, and business increases. What a concept!! That’s how I’ve built my business. Try it.
Obviously, nothing ever changes there. Todd Blood doesn’t care about anyone but himself, AND, he’s too cowardly to comment in this forum. If this guy is LDS, he sure doesn’t show it. I’ve worked with LDS folks for years. Their checks never bounce and if something is wrong, they do their best to right it. There is a moral balance that doesn’t seem to be present here.
Relating to my post of March 31, 2005, I still haven’t received my promised 3 tickets. So folks, I think it’s time someone got a spanking or a timeout. As I always say, “Spare the rod, spoil the thankless theatre owner.” The only thing we can do is to not go to this theatre, or any other Captain Blood theatre, until Toddy boy gets his customer service poop together.
Oh yes, and don’t forget kiddies, tell EVERYONE you know, unless they’re masochists, and don’t like a decent movie experience.
That sounds exactly like everybody’s favorite, Marcus, or maybe his evil twin. Apparently Mr. Blood still values his employees, bad as they are, over his customers. The only way to remedy this is to not give him your business. Take it to an AMC or anywhere else.
It’s really a shame that a man who says he’s trying to revive the “Mom & Pop” side of the movie theatre business, is actually doing it irreparable harm. I notice Mr. Blood hasn’t responded to ANY of the negative comments posted here, nor has he done anything to resolve the issues discussed here.
Rather telling. Hmmm?
We had a horrible experience during the holiday season at this theatre. We took our son to see The Polar Express. The Asst. Manager Marcus, or so he told us, happily sold us our tickets. We went inside and for the first 15 minutes the sound was occasional at best, often silent for a minute at a time. We went out to ask for our money back. Marcus told us he couldn’t do that because there was nothing wrong with the film. We said the sound was all messed up, and he said he was aware of that but that it would be fine from here on out. At that point, we had already missed nearly 20 minutes of the film, but this rude, snotty jerk just stood there and told us he wouldn’t give us our money back.
We asked why he’d sold us the tickets if he knew there was a problem, he again said there was no problem from this point on in the film.
When we demanded our money, he said no and told us if we continued to stand there and argue with him in front of “his customers”, he would call the police. Customers? What the hell were we? After another 20 minutes, we finally got Todd Blood’s phone number out of him. At this point, he told us he was in no fear for his job, and that he was confident Mr. Blood would side with him.
We thought that was ridiculous. We were wrong.
We called his number on the way home and got a machine. Several days later no call back, so we called again and got him on the line. After 10 minutes of him agreeing and telling me how bad an employee Marcus was, (why wasn’t he fired?????), and how he had transferred him from the Brea theatre because of his attitude, he then launched into a tirade against his CUSTOMERS. He told me how horrible they were, how disrespectful, ungrateful, stupid, etc., they were. Wow, what a caring guy!
He finally agreed to send us 3 tickets to replace our lost evening, and said Marcus would be terminated forthwith.
Now, more than three months later, no tickets, no communication, nothing. As far as Marcus is concerned, I don’t know. I’ll cal tomorrow and see if he’s still there. If so, I’ll report it here.
Later that same week, I went to the AMC 20 theatres in Fullerton. They failed to show the credits after a film, and when I mentioned it in passing to an employee, she asked me to wait, and went to get a manager. The manager insisted I take movie passes for the 3 of us because my theatrical experience had been compromised. I told her it was OK, and that we just wanted them to be aware of the problem.
Folks, This guy doesn’t give a flying @?&%* about us, the customers, who keep his pockets lined with Franklins.
Do not give him your business, because he’ll just give you the business.
I repeat, “… judging by the amount of complaints in this out of the way corner of the internet, the real number of unhappy customers must be vast and on the rise. It can’t go on forever Todd, at some point you’ll have to face the music … Just being cheap isn’t enough.”
What a shame, this was so unnecesary. You could have made a fortune Todd.
Lack of respect for the consumer and atrocious customer service has killed your dream.
p.s. Be sure and thank Marcus for doing his part.
Well, it’s 15 months later and still no response or tickets from Cap'n Blood. I’ve seen from the posts here that things never change, and my earlier charge that “This guy doesn’t give a flying @?&%* about us, the customers” a year ago still holds true today.
As for Golden_Silence, (Do I smell “Blood”?), eye-rolling Marcus was rude and disrespectful to the point that my normally unflappable wife was ready to fly over the counter and give his eyes a reason to roll around in his head.
He can’t control that?????
Gimme a break!
I’ll happily pay more to have a better experience and get better service. That’s why I go to Lowe’s instead of Home Depot.
At any rate, we’re leaving the Golden State permanently in about a week.
However, this is not good news for Mr. Blood.
Since we’ve apparently been ignored, blown off and disregarded as just a few more of Mr. Blood’s ungrateful, stupid customers, I’m really pissed now. So I’ll continue to pursue this matter until Todd Blood does something to fix the problems inherent in his company’s structure. I leave behind dozens of friends who feel as I do and who are spreading the word about this chain.
If I ran my business as he does, I’d have been bankrupt years ago. Fortunately for him, he has a seemingly endless supply of the uninformed that keep coming to this theatre. But, judging by the amount of complaints in this out of the way corner of the internet, the real number of unhappy customers must be vast and on the rise. It can’t go on forever Todd, at some point you’ll have to face the music.
So why not just do the right thing now and fix it!
If people had a good experience, in a couple of years you’d be selling out. People are grateful for a good thing, they return and they tell their friends, and business increases. What a concept!! That’s how I’ve built my business. Try it.
Just being cheap isn’t enough.
I’ll be back.
Obviously, nothing ever changes there. Todd Blood doesn’t care about anyone but himself, AND, he’s too cowardly to comment in this forum. If this guy is LDS, he sure doesn’t show it. I’ve worked with LDS folks for years. Their checks never bounce and if something is wrong, they do their best to right it. There is a moral balance that doesn’t seem to be present here.
Relating to my post of March 31, 2005, I still haven’t received my promised 3 tickets. So folks, I think it’s time someone got a spanking or a timeout. As I always say, “Spare the rod, spoil the thankless theatre owner.” The only thing we can do is to not go to this theatre, or any other Captain Blood theatre, until Toddy boy gets his customer service poop together.
Oh yes, and don’t forget kiddies, tell EVERYONE you know, unless they’re masochists, and don’t like a decent movie experience.
-On my own special “Mission”
That sounds exactly like everybody’s favorite, Marcus, or maybe his evil twin. Apparently Mr. Blood still values his employees, bad as they are, over his customers. The only way to remedy this is to not give him your business. Take it to an AMC or anywhere else.
It’s really a shame that a man who says he’s trying to revive the “Mom & Pop” side of the movie theatre business, is actually doing it irreparable harm. I notice Mr. Blood hasn’t responded to ANY of the negative comments posted here, nor has he done anything to resolve the issues discussed here.
Rather telling. Hmmm?
We had a horrible experience during the holiday season at this theatre. We took our son to see The Polar Express. The Asst. Manager Marcus, or so he told us, happily sold us our tickets. We went inside and for the first 15 minutes the sound was occasional at best, often silent for a minute at a time. We went out to ask for our money back. Marcus told us he couldn’t do that because there was nothing wrong with the film. We said the sound was all messed up, and he said he was aware of that but that it would be fine from here on out. At that point, we had already missed nearly 20 minutes of the film, but this rude, snotty jerk just stood there and told us he wouldn’t give us our money back.
We asked why he’d sold us the tickets if he knew there was a problem, he again said there was no problem from this point on in the film.
When we demanded our money, he said no and told us if we continued to stand there and argue with him in front of “his customers”, he would call the police. Customers? What the hell were we? After another 20 minutes, we finally got Todd Blood’s phone number out of him. At this point, he told us he was in no fear for his job, and that he was confident Mr. Blood would side with him.
We thought that was ridiculous. We were wrong.
We called his number on the way home and got a machine. Several days later no call back, so we called again and got him on the line. After 10 minutes of him agreeing and telling me how bad an employee Marcus was, (why wasn’t he fired?????), and how he had transferred him from the Brea theatre because of his attitude, he then launched into a tirade against his CUSTOMERS. He told me how horrible they were, how disrespectful, ungrateful, stupid, etc., they were. Wow, what a caring guy!
He finally agreed to send us 3 tickets to replace our lost evening, and said Marcus would be terminated forthwith.
Now, more than three months later, no tickets, no communication, nothing. As far as Marcus is concerned, I don’t know. I’ll cal tomorrow and see if he’s still there. If so, I’ll report it here.
Later that same week, I went to the AMC 20 theatres in Fullerton. They failed to show the credits after a film, and when I mentioned it in passing to an employee, she asked me to wait, and went to get a manager. The manager insisted I take movie passes for the 3 of us because my theatrical experience had been compromised. I told her it was OK, and that we just wanted them to be aware of the problem.
Folks, This guy doesn’t give a flying @?&%* about us, the customers, who keep his pockets lined with Franklins.
Do not give him your business, because he’ll just give you the business.