Avoid this “establishment” at all cost!!
First of all, this theater, unfortunately is the only theater in what is euphemistically called the “downtown area” of Williston, ND…it is a dirty, filthy, grungy facility 9you know it’s a bad place when you see cockroaches on the bathroom wall!) that should for all intents and purposes be condemned!
Second of all, it looks like nothing has changed since the last negative posting about this place back in 2009 by DirectorPrime! I had a similar experience with a certain staff member when I went to go see “Transformers: Age of Extinction”…I paid good money to see the film (in 3D format)…$11.00..and I had to deal with uncontrollable brats behind me kicking my seat and talking constantly…finally at 1/3 of the way through the movie I couldn’t take it and walked out…went to the front counter and politely asked for a refund, I explained the reason for it…and the skinny, balding individual (who claimed he was the on duty manager) became immediately confrontational with me and copped an attitude and stated to me “No, I am NOT going to refund your money. We don’t refund peoples money nor do we give rain checks for future showings!”. I again, politely asked for a refund and was told “No”…I stated to this pathetic “individual”…“You mean to tell me, that since I had to deal with people talking and kicking my seat constantly, you are not going to refund me a lousy 11.00?” he smirked at me and said “that’s right”
When I asked if this was the theater policy (again, politely) I was told that I needed to leave the theater immediately.
I work for a major engineering firm that has a satellite office in Williston, ND…you can definitely be sure that I will be telling all of the employees I work with (I am in Human Resources) about my experience and how they should avoid the place.
That “individual” had no right to speak to me that way and in the era of Social Networking sites (Professional and Non-Personal) it’s not a very good idea to insult a customer and treat them in such an openly hostile and rude fashion.
I am going to make sure that during my stay here in the town of Williston, ND? I am going to let everyone know that they are better off going to go see a movie in either Sydney, MT or over in Minot, ND.
It’s a shame that since the last negative and spot on review of this place, back in 2009? 5 years have elapsed and The Grand Theater still has the same despicable and rude people working there.
Avoid this “establishment” at all cost!! First of all, this theater, unfortunately is the only theater in what is euphemistically called the “downtown area” of Williston, ND…it is a dirty, filthy, grungy facility 9you know it’s a bad place when you see cockroaches on the bathroom wall!) that should for all intents and purposes be condemned! Second of all, it looks like nothing has changed since the last negative posting about this place back in 2009 by DirectorPrime! I had a similar experience with a certain staff member when I went to go see “Transformers: Age of Extinction”…I paid good money to see the film (in 3D format)…$11.00..and I had to deal with uncontrollable brats behind me kicking my seat and talking constantly…finally at 1/3 of the way through the movie I couldn’t take it and walked out…went to the front counter and politely asked for a refund, I explained the reason for it…and the skinny, balding individual (who claimed he was the on duty manager) became immediately confrontational with me and copped an attitude and stated to me “No, I am NOT going to refund your money. We don’t refund peoples money nor do we give rain checks for future showings!”. I again, politely asked for a refund and was told “No”…I stated to this pathetic “individual”…“You mean to tell me, that since I had to deal with people talking and kicking my seat constantly, you are not going to refund me a lousy 11.00?” he smirked at me and said “that’s right” When I asked if this was the theater policy (again, politely) I was told that I needed to leave the theater immediately. I work for a major engineering firm that has a satellite office in Williston, ND…you can definitely be sure that I will be telling all of the employees I work with (I am in Human Resources) about my experience and how they should avoid the place. That “individual” had no right to speak to me that way and in the era of Social Networking sites (Professional and Non-Personal) it’s not a very good idea to insult a customer and treat them in such an openly hostile and rude fashion. I am going to make sure that during my stay here in the town of Williston, ND? I am going to let everyone know that they are better off going to go see a movie in either Sydney, MT or over in Minot, ND. It’s a shame that since the last negative and spot on review of this place, back in 2009? 5 years have elapsed and The Grand Theater still has the same despicable and rude people working there.