@Greg_Smith, Buildersent speaks the truth. I have been going to this theater for years now but started cutting way back. I tend to go early in the afternoon, after I get out of work. At that time of day, it is not very busy ( which makes it nice without all the riff-raff ). Here are some highlights of the place:
1)The bathrooms are as gross as can be. They are extremely dirty and half the time, out of supplies.
2)Last week, there were 4 people behind the counter. Two of them were working. There was butter drippings and straw wrappers on the counter and the floor behind the counter was covered in popcorn. The other two employees just stood there doing nothing. I’ve even seen employees back there just texting away or talking when people are waiting. Also, God forbid they make these people wear hair nets or caps of some sort.
3) Two months ago I arrived for a 1pm show. Nothing’s filled/restocked. I ordered my normal popcorn and drink. They had JUST turned on the butter warmer. The girl knew this and proceeded to pump this lukewarm crap on my popcorn, like I wouldn’t notice this when I started eating it.
There is always crap on the floor. 90% of the employees have the personality of a firehydrant. They take NOOOOO pride whatsoever in how they look, how their company looks, or treating the customer like their jobs depend on it. Yeah, I know it’s a min wage job, but it’s still a job and you applied for it and got it. Try taking some pride in how you do your job. And this goes even MORE SO for the owners of this place. Seriously, do you really NOT CARE about your patrons..? We pay our hard earned money to frequent your establishment, and you can’t even toss some Scrubbing Bubbles in the urinals or toilets. And you certainly don’t snap your employees into shape and teach them how to treat your patrons. I’ve seen the managers walk through and say nothing about how sh*tty the place looks.
Will I still go there..? Yep. Simply because you can’t beat the price. But the owners and employees should truly be embarassed to the core at the upkeep of the place. I am really starting to believe CUSTOMER SERVICE is truly dead.
@Greg_Smith, Buildersent speaks the truth. I have been going to this theater for years now but started cutting way back. I tend to go early in the afternoon, after I get out of work. At that time of day, it is not very busy ( which makes it nice without all the riff-raff ). Here are some highlights of the place:
1)The bathrooms are as gross as can be. They are extremely dirty and half the time, out of supplies. 2)Last week, there were 4 people behind the counter. Two of them were working. There was butter drippings and straw wrappers on the counter and the floor behind the counter was covered in popcorn. The other two employees just stood there doing nothing. I’ve even seen employees back there just texting away or talking when people are waiting. Also, God forbid they make these people wear hair nets or caps of some sort. 3) Two months ago I arrived for a 1pm show. Nothing’s filled/restocked. I ordered my normal popcorn and drink. They had JUST turned on the butter warmer. The girl knew this and proceeded to pump this lukewarm crap on my popcorn, like I wouldn’t notice this when I started eating it. There is always crap on the floor. 90% of the employees have the personality of a firehydrant. They take NOOOOO pride whatsoever in how they look, how their company looks, or treating the customer like their jobs depend on it. Yeah, I know it’s a min wage job, but it’s still a job and you applied for it and got it. Try taking some pride in how you do your job. And this goes even MORE SO for the owners of this place. Seriously, do you really NOT CARE about your patrons..? We pay our hard earned money to frequent your establishment, and you can’t even toss some Scrubbing Bubbles in the urinals or toilets. And you certainly don’t snap your employees into shape and teach them how to treat your patrons. I’ve seen the managers walk through and say nothing about how sh*tty the place looks. Will I still go there..? Yep. Simply because you can’t beat the price. But the owners and employees should truly be embarassed to the core at the upkeep of the place. I am really starting to believe CUSTOMER SERVICE is truly dead.