Sir I appreciate your reply as well. I understand many of your points also but as a past customer of the theatre I felt I should have a place to air my concerns and complaints. The seats did in fact cut my wifes pants and her leg we did report it and the service was a little under par. I feel that the theatre managment should be made aware of this. The manager we spoke with seemd to not take much notice of the problem and said he would report it to the main office. I never heard back from them. As for the wall in the theatre that is my opinon yes, and perhaps the design is not the fault of the curent owners but what is their fault is the fact that we as members were promised four years ago that we would see our money go to good use within the movie theatres we visit. So far I have not seen this happen. I loved the idea of an indie art house movie theatre in the main line I support that idea. I showed my support by becoming a member.I sat through the opening talks and did not mind the construcion look of the theatre for the first two years. All I am saying sir is that actions speak louder than words when we were promised a new theatre by Mrs Goodfriend that would show in her own words “First run art house films” We belived that and so far four years later things seem to have gotten worse not better. Perhaps I have not seen the bigger picture involved in putting together a movie theatre but on think I do know how to do is run a buisness and one of the first things I learned in operating my own buisness is that the customer may not be always right but dont lie to him or he will never return uphold the promises you make and the rest will follow. I would have been a happy man if the Bryn Mawr had lived up to what it promised as you posted your self above it is the theatre “In Most Need of Improvment”
The Bryn Mawr Film Institute has done nothing it promised its patrons. First of all myself and a few of my friends have decided not to re-up our memberships. Why? I was really excited when they announced Ritz style movies in the Main Line. They never told us that the movies would be fourth run. Which I did not mind at first but four years later? Second they promised us that they would fix the theatre for our contribution. Four years later the theatre is in worse shape then befor the roof above the ticket office is falling in and has almost hit me, the lobby smells like dead fish, and the seats in the theatre (which they promised to change four years ago) have cut myself and my wife more then once. The only improvment I have heard of is a screening room which is closed off to the public. Why did we as members have to pay for something we can’t use. I read an article on this site that said it was the theatre that needed the most improvment. I agree. My final comment is that when I come to a movie I dont want to be told anything about the movie which the president of the theatre constantly tells us as she introduces the film and then hits us up for more money when its obvious that all our previous donations have gone to waste.
There is a great one in Pottsville PA That is still in decent shape (The screen is there) Also there is another one in Port Jervis NY
What a nice place to see a movie keep up the good work!
Sir I appreciate your reply as well. I understand many of your points also but as a past customer of the theatre I felt I should have a place to air my concerns and complaints. The seats did in fact cut my wifes pants and her leg we did report it and the service was a little under par. I feel that the theatre managment should be made aware of this. The manager we spoke with seemd to not take much notice of the problem and said he would report it to the main office. I never heard back from them. As for the wall in the theatre that is my opinon yes, and perhaps the design is not the fault of the curent owners but what is their fault is the fact that we as members were promised four years ago that we would see our money go to good use within the movie theatres we visit. So far I have not seen this happen. I loved the idea of an indie art house movie theatre in the main line I support that idea. I showed my support by becoming a member.I sat through the opening talks and did not mind the construcion look of the theatre for the first two years. All I am saying sir is that actions speak louder than words when we were promised a new theatre by Mrs Goodfriend that would show in her own words “First run art house films” We belived that and so far four years later things seem to have gotten worse not better. Perhaps I have not seen the bigger picture involved in putting together a movie theatre but on think I do know how to do is run a buisness and one of the first things I learned in operating my own buisness is that the customer may not be always right but dont lie to him or he will never return uphold the promises you make and the rest will follow. I would have been a happy man if the Bryn Mawr had lived up to what it promised as you posted your self above it is the theatre “In Most Need of Improvment”
First off I would like to thank you for your reply Patricia
I noticed that a few things I mentioned were not brought up. The theatre itself is a great idea but you need to have a place where people want to watch the movie. Seats that are uncomfortable, and that injure your customers must be replaced. Staff that seems to think they are \doing you a favor as the patron by serving you need to be taken care of and trained properly. A lobby that is dangerous to people yet stays open is a shameful thing. This gives the impression to your patrons that you just don’t care about us. That you want our money for your own toys and trinkets and damn the donators. Also no one wants to watch a movie after hearing major plot points or being hit up for money the umpteenth time. Finally you neglected the main issue, the theatre. This is where we your customers get to see what our money has accomplished and to be honest I feel like I am watching a screen from a distance that is so great a person with 20/20 vision would have trouble seeing the picture. Although usually it has taken you so long to get the film it is already out on video. I am hearing the movie from the theatre next to it playing through the wall as I try to listen to the picture playing in front of me. All of these problems not getting fixed outweigh all the elevators or community rooms both of which I as the average customer will never get to see or use. On a final note my wife has taken a “class†with the BMFI and noted to me that the class consisted of watching a movie and then talking about it for 20 minutes then going home. I don’t know if this is the norm as she never took another but I have heard from people that this is how they are usually run. A film class should focus on discussing the films and certainly watching them as well but equal time should be given to both parts. I did not have the energy to get into the café one thing I will say about it though is that the hours of operation must have been for decoration because although the operating hours state it should be open time after time I found myself staring at a closed sign instead of a hot cup of coffee
I appreciate your taking the time to comment on my concerns and hope that my suggestions can help you change some of the problems.
The Bryn Mawr Film Institute has done nothing it promised its patrons. First of all myself and a few of my friends have decided not to re-up our memberships. Why? I was really excited when they announced Ritz style movies in the Main Line. They never told us that the movies would be fourth run. Which I did not mind at first but four years later? Second they promised us that they would fix the theatre for our contribution. Four years later the theatre is in worse shape then befor the roof above the ticket office is falling in and has almost hit me, the lobby smells like dead fish, and the seats in the theatre (which they promised to change four years ago) have cut myself and my wife more then once. The only improvment I have heard of is a screening room which is closed off to the public. Why did we as members have to pay for something we can’t use. I read an article on this site that said it was the theatre that needed the most improvment. I agree. My final comment is that when I come to a movie I dont want to be told anything about the movie which the president of the theatre constantly tells us as she introduces the film and then hits us up for more money when its obvious that all our previous donations have gone to waste.