Comments from KAJ

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KAJ
KAJ commented about Edwards Big Newport on Mar 18, 2011 at 3:19 pm

Don’t waste your money at:
Edwards Big Newport 6
300 Newport Center Drive
Newport Beach, CA 92808
(949) 640-4600

What a joke your Big Newport Theater is!!
My husband and I took the afternoon off work to see the 1:45 pm showing of “Adjustment Bureau”. We arrived early to the show, viewed the adverts prior to the feature and during the previews for the other films realized the audio was all wrong. Basically, there spoken track was muted to a whisper and the background track was cranked to full. I and several other patrons repeatedly approached the staff to ask that the audio be corrected. After several attempts with no fix the movie started and although we approached the projectionist and the other personnel on site all we were told is to get our money back. There was absolutely no sense that they cared one bit about the failure to project the movie with proper audio. They just let it run on and on and on. This is not the first time this has happened to us at this theater. They do not seem to have qualified people on staff, or they just care very little for their patrons. Is there not a quality control check of the films screened before they are shown to the public? Why did the technician not monitor and realize the problems early with the previews BEFORE the film started. What kind of service is this if they cannot do the one thing — show a film — they are paid dearly to do. The on-site manager was of no help either and had no sense of lost pride regarding their failure to provide us with the service we paid for.
We and all the other patrons (I’d estimate 20) received refunds, but I guarantee I will never visit this cinema again and I will avoid as much as possible the Regal Chain. Terrible attitudes regarding quality work. Just pathetic!