Comments from LGertz

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LGertz
LGertz commented about Buffalo Grove Theater on Jul 31, 2006 at 12:49 pm

Disrespectful Management and Dirty Theatre!
Saturday night my husband and I enjoyed a quiet dinner without our 3 children and planned on taking in an inexpensive movie at the Buffalo Grove Theatres. Their seats are always $2 a ticket and we decided that given our current financial constraints as a result of moving and having not sold our other home we could barely afford a night out. After standing in a swiftly moving line, we handed the cashier the last $10.00 in my husband’s wallet and received $1.00 in change. Before stepping away, he turned to the cashier to tell her that he had given her a $10 bill and she replied, “yes, and I gave you the correct change.” We stepped away because we were holding the line up but as we did, I read the sign and thought….maybe the seats were $4 tonight and I wasn’t going to make a stink over $1. We went inside where there were theatre goers jockeying for seats in a filthy sticky floored theatre, and insulting a handicapped woman on a scooter because she was blocking their way. The entire experience was an assault to our senses. In an attempt to try to enjoy our evening out, we sat down and listened as the couple behind us discussed how this whole environment was only acceptable because of the $2 ticket price – at which point my husband and I became enraged. We stepped outside and asked for the manager. The manager was insubordinate to me personally and professionally committed the greatest sin. She lied and said she had been standing there when our change had been made. She defended her cashier by saying that she had been there 8 years and knows the ticket price and that we were the ones mistaken and not her or the theatre. If I wanted to further contest the situation I would have to wait til the end ofthe night when they counted the drawer. I have never been so insulted or humiliated. Having exactly $1.00 left in our wallet that night, after buying 2 tickets to a $2 film with the last $10 bill either of us had, both my husband who is a practicing attorney and I who am a full time marketing consultant and writer knew the truth. As I left muttering that I was a writer and that her unacceptable behavior towards us would not go unheard, she yelled, “ Yah, you do that Maaaaaam, Write me up Maaaaam, Write me up”. Job done and satisfaction ensues even though I have spent another $10.00 in what I would have been paid for my word count in this letter! No Irony is lost on me or my husband that the movie was entitled “Friends with Money” as we left the theatre having not seen the movie and broke!