Regal Entertainment CFO Miles to become CEO
posted by Michael Zoldessy on May 12, 2009 at 3:40 pm
Regal is promoting form within for its new CEO.
Movie theater chain Regal Entertainment Group said Wednesday that Chief Financial Officer Amy Miles will take over as chief executive from Mike Campbell, who will stay on as executive chairman.
Read more at MSN
Lets how much this deufus screws things up.
I haven’t been to a Regal in like a few years, the only ones I’ve been to are the Regal Aviation 7 in Queensbury and the Hadley Center 16 plex, both of which pale in comparison with AMC, which is rapidly advancing with new technology and a CEO from a famous coffee company. AMC should be number one in a few years.
If someone at Regal reads this, please tell someone with the power to improve the Regal theaters in the DC area. Projection, sound and service suck. Placating people with free passes after they complain doesn’t really help the situation. All service people should greet customers, offer assistance when possible, be attentive to patrons needs, secretly enter the auditoriums during the show and STAY for at least several minutes to monitor excessive talking, cell phone texting or other usage and/or any other disruptive behavior.
I’d call Regal Cinemas the Wall Mart of movie going but that’s an insult to Wall Mart which is an efficient and well managed operation. Regal grew too fast and as a result became the type of thing that was hard to manage and they built some truly idiotic locations (including two in North Bergen, NJ – opening a new 12-plex 30 blocks from a 13-plex that had become a discount house within a few months of opening). It’s amazing Campbell was permitted to run the company after the chain cannibalized itself, central operations may be good for efficiency but when the company is so growth focused it’s opening 20-plexes within 5-miles of another 20-plex it owns, in a location that isn’t terribly dense – it seems like bad business.
Miles and her team seem to have new opinions on concession items, which will be good to grow profits – but as far as I see they are a little late in the game. National Amusements has been running theaters selling expanded menu items with food courts for years, same for Loews. Regal and AMC just didn’t take advantage of it and took a more McDonalds approach to their business. What they should do is hire Sherri Redstone who has some great ideas about brining people back to the movies by transforming theaters into community destinations. That was what was missing from Regal – no knowledge of regional operations – the experience is the same from coast to coast at Regal – it doesn’t matter if your at Union Square in New York City or Winter Park Village in Orlando.
The chains need to bring back excitement, if going to the movies was half as fun as seeing a film at a film festival, I’d be there every night.
I agree. Regal and AMC should follow Clearview and bring local excitement back into the multiplex.