Women Gets Rude E-Mail From Theatre Chain VP

posted by John Fink on February 23, 2010 at 8:15 pm

This sounds like an awful night out at the movies and even worse morning after…. (from http://www.kare11.com/news/news_article.aspx?storyid=842702 )

St. Croix Falls — A woman from Taylors Falls, who complained about the service she received at a movie theater in Saint Croix Falls, received a shocking email from the vice president of the company laden with expletives.

“Can I swear,” asked Sarah Kohl-Leaf. “His solution was telling me to go #$@! myself.”

It all started with an email from Kohl-Leaf.

In it she told the owner of the St. Croix Falls Cinema she and her husband had a terrible time at a recent showing of Shutter Island.
First, the theater did not accept debit or credit cards.
Secondly, the ATM at the theater didn’t work so they had to borrow money from their friends.
Finally, she said they missed the beginning of the film due to interruptions from the staff.

In the letter she said, “It’s 2010…and frankly get with time.”

“I did use sarcasm,” she said. “I’ll be very frank, I use sarcasm.”

But she didn’t once use foul language and when she received a response from the Vice-President of the theater early Sunday morning, it was full of it.

“When I read that first sentence I had to re-read it to myself because I was so dumbfounded and then I continued on and I was like there was more foul language okay,” she explained.

Thinking it was a joke she took a closer look at who the letter was from and it said the Vice-President of Evergreen Entertainment, which owns the theater.

Still, she thought, maybe somebody else got a hold of his email.

But later Sunday night, she received another email saying he sincerely apologizes for his inappropriate response, as Vice-President he should have never reacted that way.

“I think he owes the town of Saint Croix Falls an apology,” Kohl-Leaf said. “I think he owes the business community there an apology.”

There is now a Facebook Web page which is dedicated to a boycott of the St. Croix Falls Cinema 8.
Kohl-Leaf said a friend of a friend set up the Web page after she started to email and tell people about what happened.

The Web page has a little over 2,000 fans, roughly the population of St. Croix Falls.